Participants will be provided with practical advice and examples of how to create an accessible and inclusive environment for their attraction or facility. We will explore how improved accessibility can expand the customer base, add to the guest experience, attract diverse talent, enhance brand reputation and increase customer loyalty. Additionally, participants will learn about the benefits associated with proactive accessibility measures and what practical approaches they can implement to start or add to the accessible and inclusive journey. By the end of the presentation, participants will be able to assess the business and guest benefits of accessibility and inclusion and what steps they can take to implement change.

Peta Wittig’s career has taken her from rural Australia to the world. At Phillip Island Nature Parks, Peta Wittig was instrumental in managing a unique conservation organisation that operates ecotourism experiences. With a focus on sustainable practices and authentic guest experiences, she led Nature Parks to become the first Australian attraction to be Sensory Certified and worked with the local community to become Australia’s first Sensory Inclusive Island. As a member of the IAAPA Asia Advisory Committee and various other professional committees, Peta is actively engaged in shaping the future of the industry and has a personal passion for accessibility and inclusion and the potential of attractions worldwide to tap into this market to create fun and lasting memories for all.