The Office supports the Board of Directors by independently delivering agreed management tasks. It plays a critical role in organising the IE coordinators and in coordinating the annual planning and quarterly reporting of the management. The Office Team takes care of the members and deals with all administration processes.

Members of the Office Team are:

Inesa Sulaj (Albania)

Office Manager

I have completed bachelor studies in Archeology and Management of Cultural Heritage at the University of Tirana and am currently continuing a master’s in Urban Designing and Landscape at Polis University, Albania.

I have gained practical experience through internships at the Department of Cultural Heritage in the Ministry of Culture, the National Museum House of Leaves, and through different programmes focused on restoration of monuments and heritage interpretation. Since 2015, my interest has increasingly focused on heritage interpretation. I am especially interested in implementing the interpretive approach to the visitor experience in museums as a way to make it more enjoyable.

I have been working for more than two years as a tourism and cultural heritage expert at Creative Business Solutions, a consultant organisation in Albania. I am part of the tourism project ‘IntoAlbania’, where I mainly focus on implementing digital technologies in museums and archeological sites. I also work as a consultant for different organisations and projects in Albania and abroad.

In addition, I have participated in many professional international training courses and conferences with a focus on museum management, conservation, disaster risk management, heritage interpretation, intangible heritage. I am a member of the Balkan Museum Network and ICOM.

My work in the back office team will involve providing support to the Office Manage and managing the IE database.


Daniela Ruçi (Albania)

Deputy Office Manager

I provide support to office management by handling a variety of tasks. This ensures that all interactions between the IE structures and members are positive and productive.

I am Daniela, mother, wife, daughter, sister, biologist, nature lover, friend, Certified Interpretation Guide, Climate Leader creative, women, aunt, citizen, Albanian, Mediterranean, European, citizen of the Earth, and … many other descriptions.

 I was born in a city on the coast of the Adriatic Sea but I grew up near Lake Ohrid, one of the world’s heritage sites, carrying high natural and cultural values. In my childhood, I was attracted by the beauty and magic of nature, a reason for me to continue my studies in biology. For about 20 years I worked as an education expert for sustainable development. Education for sustainable development is a very broad area which guides people in several directions, such as the environment, the economy and social sciences.

Sustainable tourism and ecotourism have been a challenge in my work, showing how a place can be attractive to tourists by developing tourism packages based on heritage, nature and archaeology but also spiritual and cultural values, which are many in Albania, my country.

Throughout my work over the years, I have had the opportunity to work with experts in the field of tourism to prepare teaching materials for tourist guides and for tourism vocational high schools, which has enabled me to know much more about the profession and the importance of a tourist guide in promoting a country and also in creating a citizen who travels and visits different places seeking to become a better person.

In 2018, I registered as a member of IE without knowing that I was entering a ‘path’, that would lead me to a colorful landscape. It was a week full of emotions in September 2020, in the middle of the global pandemic, when I participated in the first IE CIG course in Albania. The ‘path’ on which I had taken only a few steps, enabled me to stand in front of the magic of nature and revealed to me the whole spectrum of colors that are portrayed in our Albanian, Balkan, European and overall world heritage.

Although I was a newcomer in this group of people, full of passion and values, and I have physically met only three or four of them, I feel as though I have been with them for a long time. So, it is an honour for me to offer some help to the IE Office in fulfilling its mission for a better world and to ensure our children inherit this culture, as pure as possible, in all the sense that the word purity carries.

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Lucija Gudlin (Germany)

Accounting Manager

I was born in Zagreb (Croatia) where I studied and graduated in art history and pedagogy. Since 2011, I have been living in Germany where I mastered in world heritage studies in Cottbus. I have a strong love of nature and the outdoors and enjoy hiking and travel. I also enjoy singing in a traditional Sorbic choir.

My first encounter with Interpret Europe was back in the halcyon days of 2014. Studying in Cottbus at the time, I happened upon an engaging tour guide belonging to the Slavic minority of Eastern Germany. She performed the tour in her traditional Sorbic garments (similar to the one I am wearing in my picture), and created a unique experience for us visitors.

Later that year I attended the Interpret Europe Conference in Primošten (Croatia). My presentation topic focused on the interpretative tour given by the afore-mentioned Slavic tour guide. I was immediately hooked on the atmosphere and the openness of the conference participants and I fell in love with the Interpret Europe community.

Toward the end of 2015, Thorsten Ludwig had three Christmas wishes, one of which was asking for someone to take over accounting tasks for the IE organisation. He sent out an email to our mailing group and since I had some background in the field, I offered to help out and I have been assisting ever since. Though my current position as a consultant for sociocultural centres in Brandenburg Germany is only indirectly related to cultural interpretation, I still really enjoy being a part of this engaging community.


Yasmina Vera (Spain)

Membership Support Officer

I am Yasmina, from a small village close to the coast of Barcelona. I have been working in the tourism industry over the past years in Spain, the rest of Europe and overseas. I have studied a Vocational Education Training [VET] for ‘Tourist guide, information and commercial’ and worked at various touristic locations and customer service visitor centres in different sectors related to tourism, as well as transport, accommodation and cultural and natural heritage places in Spain and overseas.

Some of my experience has been at Park Güell and Sagrada Familia in Barcelona, and also at other locations further off the beaten track such as Daintree Rainforest in Australia and the Istrian Region of Croatia with the Eurodyssee program. Afterwards, I needed to improve my skills and conceptualize my previous experiences and this led me to taking a post-graduate degree in ‘Ecotourism and nature’s guiding’, where I became a Certified Interpretive Guide, certificated by Interpret Europe (the European Association for Heritage Interpretation). I have learned concepts and tools that I always try to apply as much as possible in my working life, but also in my personal time.

The IE CIG course gave me a fresh vision of how to understand, appreciate and connect with natural and cultural resources as a result of earth and human action. I realised the technique of combining topics such as science, language, culture, art, geography and history to offer a complete perspective. For that reason, I am glad to participate and collaborate with the IE Training Team; helping to spread the way IE interprets heritage.


Jacquie MacIntyre (UK)

Media Library Officer

I was born in the city of Glasgow but moved north around 1990 to the Highlands of Scotland. I lived in the city of Inverness which is regarded as the capital of the Highlands but later moved to a small village called Boat of Garten in the Cairngorms National Park where I now work.

I have qualifications in town planning, environmental science and a post grad diploma in Interpretation-Management and Practice which I achieved via the University of Highlands and Islands. Over the years I have been a cartographer, graphic designer, interpretation officer and project and facilities officer. I am presently a visitor services officer for the biggest National Park in Britain and a volunteer rep for the Society of National Park Staff in Britain.

My role at the Cairngorms National Park is basically to improve the visitor experience. I try to do this by working with partners, communities and other organisations to deliver interpretation projects using a collaborative approach. I say try on purpose as it is sometimes a very difficult and frustrating job. Unusually, as a Park Authority, we do not own any land or visitor facing facilities such as visitor centres so we have to work in partnership which means a lot of consultation with communities and joint working with our partners to deliver projects.

My passion is being outdoors, preferably on top of a mountain or near a loch. I love to walk, cycle, ski, paddle and run……but not all at the same time! I also love travelling to see other beautiful places around the world and learn how they interpret their landscape and culture. Art and design; especially graphic design, printing and photography is my secondary passion when I find the time.


Webinar Officer

I was lucky to start travelling early in life, experiencing the French proverb Les voyages forment la jeunesse – travel shapes the young mind; or better, travel broadens the mind. The first-hand experience of cultural phenomena when you are young and open-minded stays for life and drives future interests. For me diversity, transformation, moving and change were qualities of normal life.

Since then I took root in Zagreb, Croatia. For the last 18 years, I have been professionally in tourism and I have worked in a variety of fields in what we call the inbound or receptive tourism sector. Interpretation gave me the necessary tool to spark curiosity in travellers’ minds and open them enough to start questioning their initial views on topics that appear in our discussions during interpretive walks and during travel in Croatia.

It has been and still is a challenge to turn all those different heritage phenomena into valuable long-lasting experiences for a diverse international audience. I was lucky again, in 2018, when I discovered Interpret Europe and the standards for interpretive guiding. The CIG course I took in January 2019 added the necessary improvements to my work as a guide, tour leader and interpreter. My passions in life are people, cultures and interpreting heritage across different cultures and within the same culture.

Since 2012, I have been a freelancer and own a small business called Netragom”(without a trace) and a website

I enjoy being part of Interpret Europe’s network of heritage interpreters. Our growing community proves that cultural and natural heritage connects people and I am happy to contribute to its development.


Website Officer

I am named Melita, which, by some sources, means “bee” in Greek. Ever since I am aware of myself, I am impressed by their organisation and ability to co-operate with each other. In this respect, I believe, people can learn a lot from these small insects.

I am a graduated economist by profession, but (nature) explorer and traveller by heart. Travelling is characteristic to all living beings. Even the tiniest plant seed travels, blown by the wind, animals migrate in search of water, food, new habitat, the wind, water, even lights travels. However, travels of people are different. We set out and come back. Never the same as we have been before travelling. When we travel, we observe the world, learn from it and in this way we also find out more about ourselves.

Several years ago I found out that two long-distance paths are crossing Slovenia. I introduced the idea to my family, we set off on a path and it was a great, unforgettable experience. Literally, we are now “poisoned” with hiking. What we love about this is interaction with people, the way how each section is felt, experienced, the “speed” which is so different than in every-day’s life, the stories that arise on the way.

I moved five times during my lifetime. My curiosity has never been sleeping, though. Wherever I was, even for a short time, I felt myself at home. I have been touched by number of different landscapes, people, stories, architectures, local history, etc. On the other hand I have, regretfully, noticed that many immigrants or even locals, don’t feel the same.

With a great sense of working with people, a dream of owning a chalet and hosting travellers, having in mind and heart the awareness of heritage value, I set of on a journey to become a local tourist guide. I feel responsible to enable our descendants to feel the richness of our tangible and, especially intangible, heritage that has been created by possibilities of our small nation. My goal is to use the interpretative approach so young(er) generations can built a respectful attitude for our heritage, they can keep and preserve it and pass it on to the coming generations with great responsibility and in time.